Migration Agent's Code of Conduct Guidelines

Are you planning to hire a migration agent but unsure about the standards they must meet?

Understanding the Migration Agent Code of Conduct is key to making the right choice for your immigration needs. The MARA Code of Conduct sets clear guidelines that registered migration agents (RMAs) must follow to provide you with ethical and professional services.

At Knowbal, we strictly adhere to the Migration Agents Code of Conduct to ensure that every client receives the highest quality of service. Our team is dedicated to providing you with transparent, expert immigration advice and guidance at every step of the way.

Key Aspects of the MARA Code of Conduct

The Migration Agent Code of Conduct is the foundation of ethical and professional behaviour for registered migration agents in Australia. The MARA Code of Conduct, which was updated in March 2022, provides clear standards that ensure migration agents interact with clients in a fair and transparent manner. Here’s an in-depth look at some of the key aspects of the MARA Code of Conduct:

Professional Behaviour

The Code requires migration agents to act with honesty, integrity, and professionalism at all times. Agents must put their clients’ interests first, ensuring that all advice is accurate and relevant to each individual case. They must refrain from making false claims or promises.

Clear Communication of Fees and Charges

A migration agent must clearly outline their fees and any associated costs before beginning any work. This ensures you are aware of the financial commitment involved and prevents any hidden charges or surprises down the line.

Confidentiality

Agents must maintain strict confidentiality regarding your personal and financial information. They are required to protect sensitive details and ensure that no information is shared without your consent, unless legally required.

Record Keeping

According to the Code, agents must keep thorough records of all client interactions and transactions. This includes maintaining accurate documents of the advice provided, payments received, and correspondence related to your case.

Handling Client Complaints

The Code sets out clear procedures for handling complaints from clients. If you’re dissatisfied with the service provided, the migration agent must offer a fair resolution process and, if necessary, escalate the matter to the appropriate authority.

Compliance with Legal and Ethical Standards

Migration agents must comply with Australian immigration laws, as well as all applicable regulations. This includes staying up-to-date with the latest changes to immigration policies and practices, ensuring that you receive the most current advice.

By adhering to the Migration Agent Code of Conduct, registered migration agents uphold the highest standards of professionalism and integrity. At Knowbal, we are committed to ensuring that your experience with us is transparent, ethical, and focused on achieving the best outcomes for you. Reach out to Knowbal today and let us support you with expert, ethical immigration advice.

Why Choose a MARA Registered Agent like Knowbal?

MARA registered migration agents are not only well-versed in the intricacies of Australian immigration law but are also bound by the Migration Agent Code of Conduct (MARA Code) to ensure that your interests are protected at every step.

1 Expert Knowledge

MARA registered agents are highly trained and experienced in Australian immigration law, ensuring that your application is handled with the utmost accuracy and efficiency. At Knowbal, our team stays up-to-date with the latest regulations to provide you with expert advice tailored to your specific case.

2 Adherence to Ethical Standards

By choosing a MARA registered agent, you can trust that your agent is adhering to the Migration Agent Code of Conduct. This code sets clear professional and ethical standards, ensuring that we act in your best interest, offer honest advice, and maintain transparency throughout your application process.

3 Higher Success Rates

Working with a registered agent who is familiar with the latest rules, regulations, and requirements can significantly increase your chances of a successful application. Our clients benefit from our in-depth understanding of the system, as well as our commitment to getting the best outcomes.

4 Accountability and Protection

Registered migration agents are regulated by the Office of the Migration Agents Registration Authority (OMARA), providing you with an added layer of protection. This means that as a client, you can rely on Knowbal’s ethical and accountable service, knowing that we are held to high professional standards.

At Knowbal, we are committed to guiding you through every step of your immigration journey with expertise, care, and a personalised approach. Choosing a MARA registered agent like Knowbal gives you peace of mind, knowing that your application is in capable hands.

Get in touch with Knowbal today to start your journey with a team of trusted professionals dedicated to making your immigration process smooth and successful.

Client Success Stories - Hear from People Who’ve Made It!

We believe that the best testament to our service is the success of our clients. Here’s what a few of our clients have to say about their experience with Knowbal:

I recently received my Australian Permanent Residency, and I cannot thank Knowbal Migration enough for their exceptional support throughout the entire journey—from skilled assessment to PR approval. A huge shoutout to Rishav Verma, Trushen Bhatt, Nirav Bhai, and Nilesh Chaudhary for their dedication, professionalism, and attention to detail. They made a complex process smooth and stress-free, always providing the right guidance at the right time. Their expertise, transparency, and commitment to their clients truly set them apart. If you’re looking for a migration agency that genuinely cares about your success, I highly recommend Knowbal Migration! Thank you once again for making this dream a reality!

I am thankful to Knowbal Immigration for their outstanding support in helping me secure my 189 visa. A special thanks to Rishavbhai and Kunalbhai for their professionalism, and expert guidance throughout the process. I highly recommend Knowbal Immigration to anyone looking for reliable and trustworthy

“Thank you knowbal education for your excellent service to getting my dependence visa 485 to student visa 500. A special thank you to Mr. Trushen Bhatt and his team who are so helpful and loyal about their service. They always answered all our questions and concern at all hours without getting annoyed ?. They explained well. They are really a blessing to us, that’s why I highly recommend Knowbal education to my friends and family who is looking for a great migration agent.”

“I recently had the pleasure of working with Sushanti at Knowbal for my 482 visa application. Impressed with the entire experience, from the initial consultation to the final submission of paperwork, the process was smooth, efficient, and stress-free. Very professional, responded. Highly recommend Knowbal Migration, Sushanti > 100”

“I am thankful to Knowbal Immigration for their outstanding support in helping me secure my 189 visa. A special thanks to Rishavbhai and Kunalbhai for their professionalism, and expert guidance throughout the process. I highly recommend Knowbal Immigration to anyone looking for reliable and trustworthy immigration agent. They truly go above and

Each story is unique, but they all share one thing in common—a smooth, reliable experience with Knowbal.

Frequently Asked Questions (FAQs)

What is the Migration Agent Code of Conduct?

The Migration Agent Code of Conduct sets out the professional and ethical standards that migration agents must adhere to. It covers areas such as honesty, transparency, record keeping, and the handling of client complaints.

Why should I choose a registered migration agent?

A registered migration agent ensures that your application is handled with expertise and in compliance with Australian immigration laws. They also provide peace of mind by offering ethical and professional services that are regulated by the Office of the Migration Agents Registration Authority (OMARA).

How does the MARA Code of Conduct affect my application?

The MARA Code of Conduct ensures that migration agents work ethically and professionally, which directly benefits you as a client. It means you’ll receive honest, transparent advice, and your personal and financial details will be protected.

Can I trust a migration agent who isn’t registered?

While it’s not illegal to seek advice from an unregistered agent, it’s not recommended. Registered migration agents are regulated by OMARA, ensuring that they comply with the Migration Agent Code of Conduct and provide high-quality, ethical services.

How do I file a complaint against a migration agent?

If you’re unhappy with the service provided by a registered migration agent, the MARA Code of Conduct sets out clear procedures for making complaints. You can contact OMARA for further assistance.

If you have more questions or need personalised advice, contact Knowbal today. We’re here to guide you through every step of the immigration process with expertise, transparency, and professionalism.

Ready to start your immigration journey with a trusted, registered migration agent?

Contact Knowbal today to get expert advice and end-to-end support from a team that cares about your success.